Built around one rule

Why the pricing works this way

Denver has around twenty credible black car operators. Almost all of them advertise a base fare and then add to it: a 20% automatic gratuity, a fuel surcharge of around 10%, a late-night fee for arrivals after 11pm, and the E-470 toll billed back afterwards. The gap between the number a customer is quoted and the number that reaches their card routinely runs over 30%.

That is legal, and it is normal, and it is the single most common complaint about this category. So we set our prices with all of it already inside, published the whole card, and built the site so you can get a firm number in about ten seconds without speaking to anyone. Our headline price looks higher than theirs. Our final price usually isn't.

What that costs us

Including gratuity means we cannot discount a fare by quietly taking it out of a chauffeur's pocket. Including tolls means the E-470 route is our cost decision, not yours. Including 60 minutes of airport wait time means a delayed flight is our scheduling problem. Those are real constraints, and they are the point. A promise that costs nothing to make is not worth reading.

The mountain work

Most of what separates a good Colorado operator from a bad one happens between September and May on I-70. Colorado enforces its Traction Law from Dotsero to Morrison across that whole window, requiring all-wheel drive with at least 3/16 of an inch of tread, or chains. Vail Pass tops out at 10,662 feet and closes with little warning. Berthoud Pass, on the Winter Park route, has no tunnel at all.

We run dedicated winter tyres rather than all-seasons for the entire window, we watch CDOT rather than the weather app, and if we think a pass is going to close we will move your pickup instead of putting you on it. Occasionally that means telling a customer something they did not want to hear the night before a holiday.

Licensing

We operate under a Colorado Public Utilities Commission Luxury Limousine permit, and carry commercial auto and general liability cover above the statutory minimum for every vehicle class we run. Certificates are available on request, and worth asking any operator for.

Certificates of commercial auto and general liability insurance, and a W-9, are available on request and are supplied automatically when a corporate account opens.

Who answers the phone

A person, in Denver, at any hour. Reservations placed for the same day are faster by phone than by form and always will be, which is why the number is at the top of every page rather than buried on a contact page.